Enhanced Experience with Conversational Chatbot Platform

ELISA- Recogsnap’s AI Chatbot Platform

Reduce Sales Cost by 30%
Reduce Resolution Time by upto 87%
Improve Customer Satisfaction and Reviews score by 30%
Reduce Call Volume by 20%
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ENRICHING EXPERIENCE

Through Interactive Communication

Through ELISA, our AI Chatbot Platform, we offer clients the ability to radically transform their experience, whether it be in customer support, sales or in-house tasks. ELISA engage like seasoned customer care executives, generate and convert prospects with the precision of sales professionals, or troubleshoot employee queries within seconds, we offer a wide range of applications designed to help you harness the full potential of advanced AI chatbot through our platform.

Collect and Qualify Leads

Through Natural Language Processing (NLP) and Machine Learning (ML), our modern AI chatbot ELISA engages users in dynamic conversations. By utilizing inputs, ELISA performs the following tasks:

Data Collection: Gather essential information such as contact details, preferences, and specific needs.
Lead Scoring: Employ predictive analytics to assess the potential value of a lead, prioritizing them based on predefined criteria.
Real-Time Interaction: Engage with website visitors instantly, answering queries and capturing leads without delay.

Know more about Lead Nurturing Through AI

Book Meetings and Appointments

Integrating with calendar APIs and CRM systems, our AI chatbot ELISA can:
Automated Scheduling: Coordinate with users to find mutually available time slots, reducing back-and-forth communications.
Reminders and Updates: Send automated reminders and allow users to reschedule or cancel appointments as needed.
Seamless CRM Integration: Ensure all scheduled meetings are logged within the CRM for unified data management.

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Route Conversations to Agents


To handle complex or sensitive inquiries, ELISA is designed to:
Intent Recognition: Analyze the context and sentiment of user messages to determine when escalation is necessary.
Agent Handoff: Transfer conversations to human agents in real-time, providing them with conversation history and context to ensure continuity.
Skill-Based Routing: Direct inquiries to agents with the appropriate expertise, enhancing resolution efficiency.

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Streamline Sales & Customer Retention

ELISA contributes to sales optimization and customer loyalty through:
Personalized Recommendations: Analyze user behavior and preferences to suggest relevant products or services.
Automated Follow-Ups: Initiate timely follow-up messages to nurture leads and encourage conversions.
Customer Feedback Collection: Gather insights post-interaction to inform service improvements and retention strategies.

Know More About Process Optimization

Introduce Your Office to New IT Support


AI-powered chatbots revolutionize IT support and employee training with automated assistance.
Automated Troubleshooting – NLP-based virtual assistants diagnose and resolve common IT issues in real time.
Self-Learning Knowledge Bases – AI chatbots dynamically update FAQs and solutions based on user queries.
Onboarding and Training Assistance – Conversational AI guides employees through software tutorials, policies, and best practices.
AI-Powered Ticketing Systems – Seamless integration with ITSM tools ensures automatic ticket generation and status updates.

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Text or Voice- Elisa’s Got You Covered

Effortless AI Chatbot Assistance For Every Interaction and Task

In the past, chatbot technology was very much in its nascent stage. These early chatbots were based on predefined rules and were aptly named rule-based chatbots. While still prevalent in use today, rule-based chatbots are miles behind the current advancements in digital assistants.
ELISA has Natural Language Understanding. It can understand ambiguity and intent by using contextual clues. This reduces escalations to human assistance and improves resolution times.

Customer Care Agent

While round the clock availability and 360° customer handling are common knowledge in the field of chatbots, ELISA can use customer data to understand user’s past activities to deliver customized solutions or recommendations.
By handling routine tasks, ELISA saves business resources, improving efficiency and reducing operational costs.

The key difference between traditional chatbots and ELISA, our AI-powered chatbot, lies in ELISA’s high flexibility. ELISA learns from past interactions and can answer a wide range of questions, whereas rule-based chatbots are limited to responding only to expected or predefined queries.
Recogsnap’s NLU based ELISA can manage complex conversations. It can keep track of a conversation’s history and use the information towards informed responses.

Healthcare Agent

Integrating ELISA in healthcare is capable of conducting initial symptom check, recommending further medical measures. As a smart agent, ELISA personalizes every engagement based on the user’s medical history.
ELISA can also be used as a personal mental health companion for patients. This has shown a phenomenal help to doctors in handling patients who need frequent medical care.

When rule-based chatbots struggle to deviate from their scripts, ELISA leverages Machine Learning to deliver a superior user experience. It engages users in natural, human-like conversations, setting it apart from its rule-based counterparts.
On top of that, we integrate conversational chatbots with external systems such as CRMs, databases, or other APIs. Launch conversational support the app of your choosing. WhatsApp, iMessage, Facebook Messenger, and other channels of your choosing.

Software solutions by Recogsnap, 3 people providing recommendations and improvements in AI software of businesses

Human Resource Agent

ELISA has numerous application in Human Resource. Screening candidates, scheduling interviews, managing resumes and answering FAQs streamlines hiring process to a high extent.
Effective and convenient way of engagement to potential candidates ensures faster process of evaluation, reducing recruiters’ workload to a large extent.

While rule-based chatbots rely on predefined scripts and often struggle with language nuances, AI-driven chatbots leverage advanced NLP to understand and respond accurately in different languages.
AI Chatbot ELISA automatically detects the user’s language and adapts its responses accordingly. It can switch between languages within a conversation, ensuring seamless communication for global businesses and diverse customer bases.

Banking and Insurance Agent

ELISA as a Banking and Insurance AI Agent can be used for routine inquiries, account management, bill payment, and much more.
As a support agent with vast knowledge and data, ELISA can be the first point of contact for customers and employees—and possibly the last—by resolving any query it is designed to handle.

Traditional chatbots have limited automation capabilities, requiring manual configuration for every task. This restricts their efficiency and scalability, particularly in handling high-volume interactions.
Recogsnap’s Conversational Chatbot automates repetitive tasks such as answering FAQs, processing orders, and handling appointment scheduling. By intelligently managing routine inquiries, ELISA reduces workload for human agents, allowing them to focus on more complex and strategic tasks.

Retail Agent

Retail conversational AI Agent enhances customer experience by recommending products, tracking orders, and answering routine queries.
Based on customer’s browsing history, SMRITI creates a personalized shopping experience tailoring marketing efforts and contributing to increased sales and customer retention.

Take control of every conversation with ELISA—
Understand. Engage. Deliver

Revolutionize your support and engagement with an AI-powered chatbot built for efficiency and accuracy. Contact us today to transform your customer experience!
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